faq

1. I started the biofeedback software, connected the bioPLUX device and the sensors, but no signal appears on the monitor.

Before taking any action, make sure that any error messages appeared at the bottom of the screen and, if so, what is the message. Some messages are self-explanatory and can help you resolve your problem. If you can not solve the problem, disconnect the device, restart the software and reconnect the device.

2. The bioPLUX is switched on but it does not work. What should I do?

Verify if the bioPLUX is with low battery (blinking red light). Their autonomy is about 12 hours. If the battery is low, plug in the recharge. If after placing the charge, and if anything unusual happens during the process, if the device still does not work, you should notify the support. Note: the bioPLUX cannot be used while recharging.

3. The bioPLUX is recharging and, after a time, a red light turned on (in status). What does it mean?

The red light means that an error occurred while recharging the bioPLUX. You must turn off the bioPLUX system and the recharger, and then turn it back on.

4. How to check the progress and the previous reports of a particular patient?

Initially, select the user from the list of patients, then select the "Reports" button. If the user has performed more than a protocol, select the protocol that you want to view in the user's progress, and there will be a graphic illustration of progress between sessions. You can then select a specific point on the graphic, which means a report.